Shipping policy

At NOUVO VZN, every order is packed and shipped with care. We appreciate your patience and support as an independent brand.

Processing Time

All orders require 5–7 business days for processing before shipment.

This processing window does not include shipping transit time.

If we have personally communicated with you regarding your order, those agreed terms will apply.

In rare cases (bulk drops, high-volume releases, supplier delays, or unforeseen circumstances), processing times may extend beyond 5–7 business days.

For real-time updates, please check our official Instagram page.

We keep our community informed there first.

Once shipped, you will receive tracking information via email.

Please note:

We ship every confirmed order.

For urgent shipping concerns or if your order exceeds the stated 5–7 business day processing window, please contact:

656-212-5840

Please reach out before opening any disputes.

We are responsive and will work to resolve issues directly.

All chargebacks filed due to shipping delays will be formally disputed with proof of shipment and tracking confirmation.

We ship every confirmed order. Delays may occur, but that does not constitute non-fulfillment.

We strongly encourage contacting us directly before initiating a chargeback.

We understand delays can be frustrating. We are committed to respectful, professional communication and expect the same in return.

Harassment, threats, or abusive behavior will not be tolerated.

NOUVO VZN is an independent brand operated by real people who care deeply about what we create and ship. We appreciate your patience and support.